Frequently Asked Questions (FAQ)

 

Orders & Shipping – Ellis & Ford

Where Do We Ship?

We currently ship within the UK, and all orders come with free shipping—no hidden costs.

We are actively working on expanding our shipping services to international customers. Stay tuned for updates!

Delivery Times

UK Orders

  • Processing Time: Orders are processed within 1-2 business days (Monday-Friday).
  • Estimated Delivery Time: 6-9 business days from dispatch.
  • Weekend Orders: Orders placed on Saturday or Sunday will be processed the next business day.

⚠ Please note: Delivery times are estimates and may vary due to external factors such as weather conditions, courier delays, or public holidays.

Tracking Your Order

Once your order is shipped, you will receive an email confirmation with a tracking link to monitor your order’s progress.

Need help tracking your order? Contact our support team at support@ellisandford.com.

Shipping Carriers

We work with trusted shipping partners to ensure safe and reliable delivery, including:

  • Royal Mail
  • DPD
  • FedEx
  • DHL

All orders are insured—if your package is lost or damaged during transit, reach out to us and we’ll assist you.

Returns & Exchanges

What Is Your Return Policy?

We offer a 14-day return policy from the date of delivery.
To qualify, items must be:
✅ Unused and unworn
✅ In their original packaging
✅ With all tags attached

Final-sale or discounted items are non-refundable but may be eligible for store credit or exchange.

How to Initiate a Return

To start a return, simply:

  1. Email us at support@ellisandford.com with:
    • Your order number
    • The reason for your return
  2. Our team will guide you through the return process and provide the return address.
  3. Once we receive your return, we will process it within 10 business days.

Do You Offer Exchanges?

Yes! If you’d like a different size, color, or model, contact us at support@ellisandford.com, and we’ll arrange an exchange based on availability.

Are Returns Free?

  • For faulty or incorrect items: We cover return shipping costs.
  • For returns due to personal preference (e.g., size, style, or change of mind): Customers are responsible for return shipping costs.

At Ellis & Ford, we strive to offer a seamless shopping experience with fast shipping and easy returns. If you have any questions, feel free to reach out—we’re always happy to help!

📧 For any shipping or return inquiries, email us at: support@ellisandford.com