Return Policy

 

Return Policy – Ellis & Ford

We want you to love your purchase, but if you need to exchange or return an item, we’re happy to help! You can request a return or exchange within 14 days of receiving your order.

How to Initiate a Return or Exchange

Returning or exchanging is quick and easy—just follow these steps:

  1. Contact Us:

    • Send an email to support@ellisandford.com with your order number and return request.
    • Example email subject: (#0000 Return Request).

  2. Receive Your Return Form:

    • Our team will send you a return form—please print, fill it out clearly, and include it in your return package.

  3. Ship Your Return:

    • Drop off your package with the carrier of your choice within 30 days of receipt.
    • Make sure the item is securely packed in its original packaging.

  4. Processing Time:

    • Once we receive your return, we’ll process it within 14 business days.
    • Our returns department will update you via email once your return is completed.

Return Conditions

  • Items must be unused, unworn, and in their original packaging with tags attached.
  • Personalized or final-sale items cannot be returned but may be eligible for store credit.

Are Returns Free?

  • Return shipping is at your own expense, depending on the courier and country you are returning from.
  • If the return is due to a defect, damage, or wrong item received, we will cover the return shipping costs.

Frequently Asked Questions (FAQ)

How long does it take to exchange a product?

If you request an exchange when submitting your return, we will process it as quickly as possible—typically within a few days of receiving the returned item.

What if my exchange product is no longer available?

If the item you want is out of stock, our customer service team will assist you in finding an alternative or issuing store credit/refund.

Where can I find my order number?

Your order number is in the confirmation email you received after placing your order. If you can’t find it, contact support@ellisandford.com and we’ll assist you.

What should I do if I receive a defective or damaged product?

We want to make it right! Email us at support@ellisandford.com with:

  • Your order number
  • A clear photo of the damage or defect
  • A brief description of the issue

We’ll process a replacement or refund as quickly as possible.

Can I return my order after the 14-day return period?

  • Returns must be delivered within the 14-day period.
  • If returning within this timeframe isn’t possible, we may offer an exchange or store credit instead.
  • Contact us at support@ellisandford.com for further assistance.

How long does a refund take?

  • Once we receive your return, refunds are processed within 10 business days.
  • Your tracking number will confirm when the package has arrived at our warehouse.
  • Once processed, the refund may take up to 3 additional days to reflect in your account.

At Ellis & Ford, we strive to make every shopping experience hassle-free and enjoyable. If you need assistance, don’t hesitate to reach out—we’re happy to help!

📧 For any return or exchange inquiries, email us at: support@ellisandford.com