Return and Refund Policy

Effective Date: February 12, 2024

At Ellis & Ford, customer satisfaction is our top priority. We have designed our return and refund policy to ensure a smooth and worry-free experience. Please review the details below to understand your rights and responsibilities when returning or requesting a refund for a purchase.

Return and Refund Period

Return Period

You have the right to return your purchase within 14 days of receipt, with no need to provide a reason.

Refund Period

Once we receive your returned item, refunds will be processed within 14 days.

Return Costs

  • The cost of returning an item is the responsibility of the customer, unless otherwise agreed.
  • If the item is incorrect, defective, or damaged during transit, Ellis & Ford will cover the return shipping costs.

Return Address

Once you initiate a return, we will provide the designated return address via email. Contact us at support@ellisandford.com for details.

Returns Based on Delivery Date

Our return period begins on the day you receive your order, not the purchase date. This allows you enough time to assess your items.

Eligible Return Scenarios

1. Order Cancellation

  • If you wish to cancel your order, contact us at support@ellisandford.com.
  • Provide your order number and any relevant details.

2. Items Damaged During Transport

  • If your item arrives damaged, report it within 30 days of delivery.
  • Email support@ellisandford.com with:
    • Your order number
    • A detailed description of the damage
    • Clear photographic evidence of the affected product

3. Manufacturing Defects or Warranty Issues

  • If your item has a manufacturing defect or falls under warranty coverage, contact us at support@ellisandford.com.
  • Include:
    • Your order number
    • A description of the issue
    • Clear images of the defective item
  • Warranty terms vary by product and are communicated at the time of purchase.

4. Change of Mind

  • If you change your mind, you may return the item within 30 days of delivery.
  • Contact us at support@ellisandford.com with your order number and reason for return.

5. Exchange Requests

  • If you’d like to exchange an item for a different size or color, email us at support@ellisandford.com.
  • Include your order number and the details of the item for exchange.

6. Wrong Item Received

  • If you received the wrong product, notify us within 14 days of delivery at support@ellisandford.com.
  • Provide:
    • Your order number
    • Clear images of the mistakenly received item

How to Return an Item

  1. Contact Us – Initiate your return by emailing support@ellisandford.com.
  2. Submit Required Information – Provide the necessary details based on the reason for return.
  3. Receive Return Instructions – Once approved, we’ll send you the return address and detailed instructions.
  4. Pack the Item – Ensure the product is securely packed with all original accessories and packaging.
  5. Ship the Item – Use your preferred shipping method and return the item within 30 days of approval.
  6. Inspection & Processing – Once we receive your return, our team will inspect the item.
  7. Refund or Exchange – If the return meets our criteria, we will process your refund within 14 days or arrange an exchange.

Refund Details

  • Processing Time – Refunds are issued within 14 days of receiving the returned item.
  • Refund Method – Refunds will be credited to the original payment method, unless otherwise stated.
  • Store Credit Option – In certain cases, we may offer store credit instead of a monetary refund.

At Ellis & Ford, we are dedicated to ensuring your shopping experience is hassle-free and enjoyable. If you have any questions or need assistance, feel free to reach out at support@ellisandford.com.